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If you have made an error in making your donation or change your mind about contributing to San Antonio Pets Alive!, we will honor your request for a refund made within 15 days of your donation.

To request a refund, call 210-370-7612 or email us at 

Refunds are returned using the original method of payment. If you made your donation by credit card, your refund will be credited to that same credit card.

Recurring Donation Change or Stop Policy – To change or stop your monthly recurring giving, please call us at 210-370-7612 .

Recurring Donation Refund Policy
– Donors have the option to give recurring donations. San Antonio Pets Alive! will be able to refund the previous months donations only. See Donation Refund Policy above.

Overpayment or Error Refund Policy – Where an error has been made by San Antonio Pets Alive! or a banking facility which results in an overpayment being made, San Antonio Pets Alive! may, in consultation with the donor refund by either a credit of the overpayment to the donor, or alternatively by check for the full amount of the overpayment. Checks will be sent within 30 days to the donor’s on file address.


We will not sell, share or trade our donors’ names or personal information with any other entity, nor send mailings to our donors on behalf of other organizations.

This policy applies to all information received by San Antonio Pets Alive!, both online and offline, on any Platform (“Platform”, includes the San Antonio Pets Alive! website and mobile applications), as well as any electronic, written, or oral communications.

To the extent any donations are processed through a third-party service provider, our donors’ information will only be used for purposes necessary to process the donation.



P.O. Box 830006 San Antonio, TX 78283 | 210-370-7612 | EIN: 45-4141531 |

© San Antonio Pets Alive!